I don't see what the big deal is. He said himself that it happens every time he goes there. Did he really expect that by some miracle there would actually be a competent employee working the drive-thru? If so, he's even dumber than the morons he's yelling at. You get what you pay for, guy. Shitty food and shitty customer service. If you don't like it, then go to Chick-fil-A.